Last updated: 15 September 2026
This policy explains how Pete and Belinda Bates, using the Bates Websites name, handle information collected through this website. Contact us at bateswebsitesau@gmail.com with privacy questions or requests.
What we collect and why
When you make an enquiry, we collect the business and contact information you choose to provide: business name, services, location, existing website and domain status, the customer actions you need, project notes, your name, email, contact preference, phone if relevant and optional timing. We use it to review fit, respond, discuss scope and manage the resulting conversation or project.
You do not need to upload assets to start an enquiry. Please do not include identity documents, payment information, health information or other sensitive personal details. This website does not take payments.
How enquiries are handled
The enquiry is submitted to Jotform and is stored in our Jotform account. We use our dedicated operational Gmail account to manage website conversations. Jotform and Google process and store data under their own terms and may process it outside Australia. Website hosting also processes routine connection information, such as IP addresses, for delivery and security.
We use your details to respond to your enquiry. We do not sell your information or add you to a marketing mailing list through this form.
Retention and access
Enquiries and related email remain in Jotform and our email account until deleted by Pete or Belinda. They are not automatically deleted after a set period. We keep information while needed for the enquiry, any resulting project, business records or legal obligations. You can ask us to review, correct or delete your information, subject to records we need to retain.
Access is limited to the founders and service providers needed to operate the website and enquiry services. Please contact us if information appears incorrect or you have concerns about its handling.
Cookies and measurement
We use Google Analytics to understand visits and actions such as opening the enquiry form, moving between its steps, submitting an enquiry and opening a demonstration or email link. It uses cookies and processes information such as page views, approximate location, browser and device information, and a browser identifier. We use this information to assess and improve the website.
We do not send enquiry field values, names, email addresses, phone numbers, URL query strings or fragments to Analytics. Automatic form measurement, Google Signals and advertising personalisation are disabled. We do not use Analytics for remarketing.
User and event data retention is set to two months, without resetting the period for new activity. Aggregated reports may be retained longer. Google may process data outside Australia; see Google’s Privacy Policy. You can manage cookies in your browser or use Google’s Analytics opt-out browser add-on.
Hosting and the form provider may also use essential security or verification technologies.
Demonstrations and external websites
Stillmark is a separate fictional demonstration. Use sample details and non-sensitive images when trying it. Its form explains its own handling of submissions and photos. Other external websites have their own privacy policies.
Questions or concerns
Email bateswebsitesau@gmail.com to request access or correction, ask for deletion, or raise a privacy concern. Explain the relevant enquiry so we can find it without asking for unnecessary identification. We will review the request and respond.
Changes
We update this policy when the way this website collects or uses information changes. The date above identifies the current version.